2026

Design Awards Silver Winner - Shirley Guo

CareBridge

Entrant

Shirley Guo

Category

User Experience (UX) - Product UX

Client's Name

Country / Region:

United States

CareBridge is designed to address systemic inefficiencies in healthcare transitions caused by insurance network changes. Current workflows are largely reactive, requiring patients to manually identify in-network providers, coordinate referrals, and re-establish care. This process often results in delays, fragmented communication, duplicated data entry, and treatment interruptions, introducing both operational inefficiencies and patient risk.

The platform introduces a proactive, integrated workflow that connects patients, providers, and insurance data. Through real-time coverage monitoring, CareBridge identifies upcoming network changes and delivers early alerts, enabling patients to initiate transitions before disruptions occur. Structured referral workflows standardize information exchange, ensuring that providers receive complete and relevant patient context at the point of intake.

The core innovation, AI Care Migration, functions as a decision-support system. It evaluates insurance constraints, clinical specialty requirements, and geographic accessibility to prioritize appropriate provider matches, enabling patients to complete care transitions in a single step. By reducing search friction and improving alignment between patient needs and provider availability, the system enhances both efficiency and care continuity.

From an operational perspective, CareBridge reduces administrative burden by minimizing redundant coordination and streamlining referral processes. For providers, it enables more efficient triage and patient onboarding. For patients, it reduces cognitive load during a high-risk transition period, improving accessibility, particularly for elderly populations managing chronic conditions.

The solution is designed for scalability across healthcare networks, with potential integration into insurer systems, provider networks, and digital health platforms. By shifting from fragmented, manual workflows to a coordinated and intelligent system, CareBridge improves care delivery efficiency while preserving continuity of care.

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