2026

Design Awards Silver Winner - Jihye Kim

VeriFlow

Entrant

Jihye Kim

Category

User Experience (UX) - Product UX

Client's Name

Country / Region:

United States

VeriFlow is a trust-informed real-time transit map that improves reliability in urban public transportation by moving beyond estimated arrival time.
In major metropolitan cities, commuters frequently encounter disruptions such as service suspensions, event-driven overcrowding, and unexpected incidents. While most navigation tools focus on speed, they rarely communicate what is actually happening on a route in real time. As a result, users lack the context needed to anticipate issues, often discovering disruptions only upon arrival, leading to reactive decisions and increased uncertainty.

VeriFlow addresses this gap by introducing a stability-driven navigation experience. The system integrates rider-generated observations, verified alerts, and real-time signals into a unified interface. Each incident is evaluated for credibility and recency, and reflected in a Route Stability Score, allowing users to assess not only how fast a route is, but how reliable it will be.
Beyond route selection, VeriFlow supports continuous awareness throughout the journey by surfacing live updates from others on the same line. This transforms individual experiences into shared, contextual intelligence. By translating fragmented real-time events into measurable stability metrics, VeriFlow introduces a new decision layer to urban navigation—enabling commuters to travel with greater clarity, predictability, and confidence.

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